How Grab It works
A peer-to-peer marketplace that connects people who own outdoor gear with people who want to use it. No retail markup, no overhead, just verified neighbors helping each other get outside.
For renters
Borrow gear by the day, then go.
Browse verified local gear
Filter by category, dates, location, and price. See it on a map, where gear closest to you shows first.
Book and pay securely
Pick your dates, click Reserve. Your card is charged through Stripe, but the money is held in escrow until the host confirms.
Coordinate pickup
Once confirmed, message your host directly to agree on a pickup spot and time. Pre-rental photos are uploaded by both sides.
Adventure
Use the gear. Treat it well. Return it on time.
Drop off and review
Post-rental photos are uploaded. If everything's good, your deposit is released within 48 hours.
Rate your experience
Leave a review for your host. Reviews unlock only after both sides confirm, so there are no fake ratings.
For gear stewards
Turn idle gear into income.
List your gear in under 8 minutes
Pick a category, upload 3+ photos, set a daily and weekly price, choose your availability.
Get verified
We verify your identity with a government ID and selfie. Verified hosts get a badge that builds renter trust.
Receive booking requests
Renters request a date range. You have 24 hours to accept, and we'll send you a notification.
Exchange and document
Take pre-rental photos when handing off. Both sides upload, and these are your protection if anything goes wrong.
Get paid
Once the renter returns the gear, you receive your payout (rental value minus our 5% commission) in 2 business days.
Build your reputation
Your Trust Score grows with every completed rental. Higher trust = more bookings.
How pricing works
Simple, transparent. No hidden fees.
10%
Renter service fee
Added on top of the daily rate. Covers payment processing, insurance, and support.
5%
Host commission
Taken from each booking. You keep 95% of your listed price. Free for first 30 hosts (6 months).
15%
Security deposit
Of the gear's declared value, capped at $300. Held in Stripe escrow, refunded within 48h of return.
Built on trust
Four layers of protection on every rental.
Identity
Government ID + selfie verified before any transaction.
Money
Escrow held until both sides confirm the return.
Evidence
Pre/post photos required, so you have a record in any dispute.
Coverage
Platform liability insurance up to $1,500 per incident.
Common questions
What if the gear gets damaged?+
Cosmetic wear (Tier 1) is on the host, since that's priced into the rental. Functional damage (Tier 2) is covered by the renter's deposit. Total loss or theft (Tier 3) is covered by our platform insurance up to $1,500 per incident.
Do I need to be ID-verified to rent?+
Yes. Every user, both renters and hosts, completes government ID + selfie verification through Persona before any transaction.
When do I get my deposit back?+
Within 48 hours of the gear being marked as returned in good condition. If there's a dispute, we mediate within 72 hours using the pre/post photos as primary evidence.
What's Grab It's role in a dispute?+
We act as mediator. We review the photos, messages, and timeline, then issue a decision. If either party rejects it, the case escalates to binding arbitration per our Terms of Service (AAA rules).
Can I cancel a booking?+
Yes. Until 24 hours before the rental start, you can cancel for a full refund. After that, cancellation fees may apply. Hosts can cancel at any time with a full refund to the renter.
What if my host doesn't show up?+
Message them through Grab It. If they don't respond within 4 hours of the pickup time, contact support and we'll issue a full refund including the deposit.